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While booking your appointment, we kindly ask that you provide your reason for visit, as this would ensure that we determine the most appropriate provider for your visit and allocate the appropriate amount of time.

In order to better meet your needs, sometimes, in the absence of your Family Physician, you might be seeing another Family Physician or another Health Care Professional. We realize your time is valuable and we want to ensure that you receive the most timely and comprehensive care.

Cancellations of Appointments

If you are unable to make it to your appointment, please call the office at 905-893-8085 to cancel it. If the office is closed, please leave a message. Failure to provide 24 hours notice for cancellation, will result in a missed appointment fee ranging from $45 to $125. If your appointment is booked with a member of our Mental Health Team, we require 48 hour’s notice or a fee of $145 will be applied.

Evening Appointments

We are committed to being able to assess your urgent illnesses in a timely manner. In order to respond quickly to your acute medical needs, evening appointments are reserved for unpredictable and urgent concerns. Routine follow-up appointments (e.g. diabetic assessments) can be booked in advance during regular daytime office hours.

Did you know that you could speak to a Family Practice Nurse anytime?

Family Practice Nurses are Registered Nurses, who can provide health assessment and respond to your medical concerns. In our commitment to being accessible, your call maybe transferred to them. They will assess you, answer your questions, and if required, direct you to the most suitable Health Care Professional. This ensures that we provide you with the most timely and comprehensive care.

How to get help after hours?

As our registered patient, you have access to your Family Physician, another Family Physician in our office, or an Interdisciplinary Health Professional. If you need assistance, and our office is closed, please call the Telephone Health Advisory Service (THAS) at 1-866-553-7205.  In case of an emergency, please call 9-1-1 or visit your nearest hospital.
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